Thank you for stopping in at my shop! All of my cards are unique and made by hand. Many of the patterns I use to create my embroidered cards are designed by me. My knit and crochet ornaments and garlands are all handmade by me or my partner in crime - Marguerite. I am also pleased to offer a variety of digital patterns and images from my personal stock from the 1960's and earlier.
When possible, I will reuse or recycle shipping materials in order to keep my shipping costs to you as low as possible - so the packaging may not be beautiful and new. Shipping is via Canada Post and my shipping prices are determined using Canada Post's website (www.canadapost.ca). The shipping rate includes postage, the taxes I have to pay on postage and a minimal charge for packaging. International shipping from Canada can be expensive. If you'd like to purchase multiple listings with high shipping costs, please convo me and I'll create a special listing with accurate shipping prices.
Canada Post shipping rates are based on weight and size. Items thicker than 2 cm (3/4 inch) will cost significantly more to ship. Hence, sometimes two similar items will not cost the same to ship since one item results in a thicker package to ship. This is also why I try my best to keep parcels as thin as possible.
You should receive your order within a week, however, it may take longer, especially to international destinations. Typical delivery to Canada and the US is 4 to 15 days depending on the shipping method. I live in Northern Ontario, don't be overly surprised if your shipment takes 2 weeks or even longer to arrive. If you wish an upgrade the shipping method, please convo me before purchasing and I will provide you with prices. Shipping times are *not* guaranteed and I will not refund for delayed delivery.
Canada Post is now offering some shipping options with tracking for parcels. Adding tracking to a small thin item in a padded envelope will cost about $14 on top of the shipping posted. Larger items cost significantly more to include tracking and insurance. Please note that the shipping prices quoted likely do *not* include tracking and insurance. A 1 kg package shipped internationally will cost about $40 Cdn to ship by air without tracking and insurance.
If you are interested in surface shipping rates, please convo me. They can be much more economical, but shipping to international destinations may take 4 to 6 weeks or even longer.
I am not responsible for what happens to your parcel while in transit to you. If you have not requested and paid for insurance and tracking, I cannot provide a refund if your order is not delivered. If your order has tracking and insurance, I will help with your insurance claim.
The buyer is responsible for paying all duties and taxes that may be associated with the receipt of the purchased item in your jurisdiction. The buyer is also responsible for ensuring that if they are importing an item, that this item is not restricted in their country.
Refunds, returns & exchanges
I will only provide a full refund if an item has been listed incorrectly. Items must be returned for a refund. I may accept refunds on a case by case basis, I cannot refund shipping costs.
I will absolutely NOT refund if your mailing address is supplied incorrectly or if it is incorrect in PayPal when I create a shipping label in the case of a package.
Please note, that while every attempt is made to photograph my items as accurately as possible, different computer monitors will display colours differently - I make no guarantee that the colours will be exactly as they are displayed on your computer screen.
I love custom orders, whether this be for larger quantities of my cards or for cards in different colours or styles than are currently available in my shop. Or even to create a picture out of one of my works rather than a card.